Shark Radio..............

mr500 · 07-29-2015, 08:01 AM

Anyone have one of these? How's YOUR customer support?

I got one and its been on my bike about a week. Its cutting out and I have traced the issue back the power cord where it plugs into the amp. Its very loose and the plug has a lot of play in it. If I touch it, the amp shuts off. So its gotta be my issue.

So I mailed up ol shark and they told me I had 2 choice's. Ship it back to get it repaired. (How long that will take who knows) and other choice is buy another amp for $25.00 shipped. Wait, I JUST BOUGHT THIS ONE HELLOOO. What happened to oh im sorry send it back and ill send you out a brand new one!!!

I have had it a week and a half...UGHH ok im done. Ill get it fixed then wont buy anything else from them. Should have went with another brand I suppose.

Any similar issues??

**Top Cat** · 07-29-2015, 10:24 AM

I would tell them,
"No I am not buying another amp, you are sending me a new amp free and I am returning the one that quit working after a week and a half as this is a quality control issue on your end. If this is not agreeable to you then I will bad mouth your company on every motorcycle forum I'm on and tell everyone I meet in person how bad your customer support is."
What do you have to loose

mr500 · 07-29-2015, 10:35 AM

Right on. Way I see it, I DID NOT buy a re furbed/Repaired unit. I paid full price. I want a new one. This issue is still on going lol. Resent another email. See what they say.

I thought SA was a decent company....Guess im wrong.

BigRat · 07-29-2015, 10:55 AM

Sorry to hear of your Shark problem. I had similar problems and it was a PAIN IN THE ASS to get a refund from them. Apparently they send out a lot of bad units. If you used Paypal, just file a claim - their "customer service" is no better than the junk they sell.

mr500 · 07-29-2015, 11:06 AM

Ill give them a day to see what they do for me. I did buy using my pay pal and will open a dispute if not resolved.

All I want is an AMP that works lol. Guess that too much to ask.

cactusjack · 07-29-2015, 11:06 AM

Cheap crap sold by a second rate company. When will people learn?

**Top Cat** · 07-29-2015, 01:01 PM

Shark does make a very nice vacuum cleaner

mr500 · 07-29-2015, 01:39 PM

Yeah I have a Shark. Compact LOL

fair enough - I am sending you a new unit and a RTS label

Email sent from SA. Guess Ill get another AMP. Prolly last a month hahahah

Cerberus · 07-29-2015, 02:28 PM

My moms having a similar problem except its at the RCA plugs, pull them one way it works, the other they don't. I'm just going to end up re-sodering it myself. As that will be less hassle than dealing with shark. I had a shark and a boss system, in the end i just built myself a reckless fairing and I'm much happier with that.

mr500 · 07-31-2015, 04:22 PM

Got new amp and Acc. coming Monday..

hayes · 07-31-2015, 08:32 PM

I had terrible support from Shark. First unit didn't have a power cable, waited a week to get a new one (wrong type), then waited another week to get the correct cable. Then the unit was defective. I eventually returned the kit and went with the Boss Audio 600w kit. Much happier with the unit, installation, and quality.

Each time I emailed them, they were less than happy to comply. They wouldn't send package any faster than normal shipping even though they screwed up each time. They offered to "let me buy a new unit" as well. I asked her if this one was still under the 1 year warranty that it came with. She didn't really have an answer.

I don't recommend the Shark unit to anyone. Their customer service sucks. Some people have no problems, I have nothing but problems. Oh well. I moved on and was a lot happier with the Boss kit anyways.

mr500 · 08-04-2015, 12:47 PM

Got the new AMP. Installed. Works great so far. Ill have to give it a few days.

RiseLikeRa · 08-07-2015, 08:52 PM

I will put on my flame suit here. I have installed the Shark system on 5 motorcycles without a single problem with the 250w set. The bracket and speakers for the 100w set were poorly made and cracked. I guess I was just lucky. The sound is ok. Definitely better than nothing. I compared it to a $900 Harley set up side by side playing the same song. The Harley definitely sounded better at higher volume but not $800 better.

The radio I have never used. I always just plugged in the I-pod.

My 2 cents
Ra

hayes · 08-07-2015, 08:57 PM

Quote:

Originally Posted by RiseLikeRa

I will put on my flame suit here. I have installed the Shark system on 5 motorcycles without a single problem with the 250w set. The bracket and speakers for the 100w set were poorly made and cracked. I guess I was just lucky. The sound is ok. Definitely better than nothing. I compared it to a $900 Harley set up side by side playing the same song. The Harley definitely sounded better at higher volume but not $800 better.

The radio I have never used. I always just plugged in the I-pod.

My 2 cents
Ra

No flame suit needed, IMO. My roommate has the 1000w kit and it has been great for him. One of my members has the 100w handlebar kit and it's been great for her.

I can understand tech issues, even problems with parts. I can't, however, stand a company not fixing the screw up. Had they handled the situation better, I would have gotten a new system, no harm - no foul. It was their customer service I had a real problem with.

BigRat · 08-07-2015, 10:30 PM

Just an FYI I have already posted in other threads.

If you just want an Amp to drive speakers and use an MP3 player for the source, you can buy this little digital 50w x 50w amp directly from the Mfg in China - the TPA3116. It is cheap ($17 + s/h), versatile, and my buddy swears they are very good quality. He has built a lot of mini-systems with them. It is a bit bigger than... let's say Marlboro 100s in a box... if I recall from my smoking days...

So you have to build a box for it, and if you want to get the amp running full power, you really need to bump up the input voltage to 20v, but for a little bit of work and just a few bucks, this thing should be able to stomp a Shark.

http://www.yuan-jing.com/tpa3116-cla...-board-50w-50w

07-29-2015, 08:01 AM	#1
mr500 Member Join Date: Nov 2014 Location: Auburn Al Posts: 247	Shark Radio.............. Anyone have one of these? How's YOUR customer support? I got one and its been on my bike about a week. Its cutting out and I have traced the issue back the power cord where it plugs into the amp. Its very loose and the plug has a lot of play in it. If I touch it, the amp shuts off. So its gotta be my issue. So I mailed up ol shark and they told me I had 2 choice's. Ship it back to get it repaired. (How long that will take who knows) and other choice is buy another amp for $25.00 shipped. Wait, I JUST BOUGHT THIS ONE HELLOOO. What happened to oh im sorry send it back and ill send you out a brand new one!!! I have had it a week and a half...UGHH ok im done. Ill get it fixed then wont buy anything else from them. Should have went with another brand I suppose. Any similar issues?? __________________ 2019 1700 Voyager VBA #02943 Login or Register to Remove Ads
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07-29-2015, 10:24 AM	#2
Top Cat Join Date: Jul 2007 Location: Peoples Republic of New York State Posts: 15,154	I would tell them, "No I am not buying another amp, you are sending me a new amp free and I am returning the one that quit working after a week and a half as this is a quality control issue on your end. If this is not agreeable to you then I will bad mouth your company on every motorcycle forum I'm on and tell everyone I meet in person how bad your customer support is." What do you have to loose __________________ Tim "TC" Conley VBA #9 2011 Victory Kingpin mine 2013 Victory Boardwalk -hers [LEFT][COLOR=#000000] [SIZE=4]
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07-29-2015, 10:35 AM	#3
mr500 Member Join Date: Nov 2014 Location: Auburn Al Posts: 247	Right on. Way I see it, I DID NOT buy a re furbed/Repaired unit. I paid full price. I want a new one. This issue is still on going lol. Resent another email. See what they say. I thought SA was a decent company....Guess im wrong. __________________ 2019 1700 Voyager VBA #02943 Last edited by mr500; 07-29-2015 at 10:48 AM.
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07-29-2015, 11:06 AM	#5
mr500 Member Join Date: Nov 2014 Location: Auburn Al Posts: 247	Ill give them a day to see what they do for me. I did buy using my pay pal and will open a dispute if not resolved. All I want is an AMP that works lol. Guess that too much to ask. __________________ 2019 1700 Voyager VBA #02943 Login or Register to Remove Ads Last edited by mr500; 07-29-2015 at 11:10 AM.
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07-29-2015, 11:06 AM	#6
cactusjack Mega-Contributor Join Date: Sep 2007 Location: Where it doesn't snow...ever! Posts: 21,926	Cheap crap sold by a second rate company. When will people learn? __________________ Scott "Cactusjack" Hanks VBA #00105 H.O.G. #4250060 2011 H-D Ultra Limited 103ci :: 2011 HD Electra Glide Ultra Limited w/Stage 1 :: Rallies: Mesquite '08\|Custer '09\|Cortez '10\|Crescent City '11\|Kanab '12\|Antlers '12\|Estes Park '13\|Antlers '13\|Orofino '14\|The Dalles '17
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07-29-2015, 10:55 AM	#4
BigRat Member Join Date: Nov 2012 Posts: 430	Sorry to hear of your Shark problem. I had similar problems and it was a PAIN IN THE ASS to get a refund from them. Apparently they send out a lot of bad units. If you used Paypal, just file a claim - their "customer service" is no better than the junk they sell.
	0

07-29-2015, 01:01 PM	#7
Top Cat Join Date: Jul 2007 Location: Peoples Republic of New York State Posts: 15,154	Shark does make a very nice vacuum cleaner __________________ Tim "TC" Conley VBA #9 2011 Victory Kingpin mine 2013 Victory Boardwalk -hers [LEFT][COLOR=#000000] [SIZE=4]
	0

07-29-2015, 01:39 PM	#8
mr500 Member Join Date: Nov 2014 Location: Auburn Al Posts: 247	Yeah I have a Shark. Compact LOL fair enough - I am sending you a new unit and a RTS label Email sent from SA. Guess Ill get another AMP. Prolly last a month hahahah __________________ 2019 1700 Voyager VBA #02943
	0

07-29-2015, 02:28 PM	#9
Cerberus Member Join Date: May 2015 Location: Newton NH Posts: 183	My moms having a similar problem except its at the RCA plugs, pull them one way it works, the other they don't. I'm just going to end up re-sodering it myself. As that will be less hassle than dealing with shark. I had a shark and a boss system, in the end i just built myself a reckless fairing and I'm much happier with that. __________________
	0

07-31-2015, 04:22 PM	#10
mr500 Member Join Date: Nov 2014 Location: Auburn Al Posts: 247	Got new amp and Acc. coming Monday.. __________________ 2019 1700 Voyager VBA #02943
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07-31-2015, 08:32 PM	#11
hayes Member Join Date: Apr 2013 Location: Aurora CO Posts: 302	I had terrible support from Shark. First unit didn't have a power cable, waited a week to get a new one (wrong type), then waited another week to get the correct cable. Then the unit was defective. I eventually returned the kit and went with the Boss Audio 600w kit. Much happier with the unit, installation, and quality. Each time I emailed them, they were less than happy to comply. They wouldn't send package any faster than normal shipping even though they screwed up each time. They offered to "let me buy a new unit" as well. I asked her if this one was still under the 1 year warranty that it came with. She didn't really have an answer. I don't recommend the Shark unit to anyone. Their customer service sucks. Some people have no problems, I have nothing but problems. Oh well. I moved on and was a lot happier with the Boss kit anyways. __________________ \|\| Former President \| Denver Vulcan Riders Association \| Chapter 1-30 \|\| \|\|2012 Kawasaki Nomad\|\| \|\|VBA #03091\|\|
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08-04-2015, 12:47 PM	#12
mr500 Member Join Date: Nov 2014 Location: Auburn Al Posts: 247	Got the new AMP. Installed. Works great so far. Ill have to give it a few days. __________________ 2019 1700 Voyager VBA #02943
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08-07-2015, 08:52 PM	#13
RiseLikeRa Member Join Date: Mar 2012 Location: Pawling, NY Posts: 186	I will put on my flame suit here. I have installed the Shark system on 5 motorcycles without a single problem with the 250w set. The bracket and speakers for the 100w set were poorly made and cracked. I guess I was just lucky. The sound is ok. Definitely better than nothing. I compared it to a $900 Harley set up side by side playing the same song. The Harley definitely sounded better at higher volume but not $800 better. The radio I have never used. I always just plugged in the I-pod. My 2 cents Ra
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08-07-2015, 10:30 PM	#15
BigRat Member Join Date: Nov 2012 Posts: 430	Just an FYI I have already posted in other threads. If you just want an Amp to drive speakers and use an MP3 player for the source, you can buy this little digital 50w x 50w amp directly from the Mfg in China - the TPA3116. It is cheap ($17 + s/h), versatile, and my buddy swears they are very good quality. He has built a lot of mini-systems with them. It is a bit bigger than... let's say Marlboro 100s in a box... if I recall from my smoking days... So you have to build a box for it, and if you want to get the amp running full power, you really need to bump up the input voltage to 20v, but for a little bit of work and just a few bucks, this thing should be able to stomp a Shark. http://www.yuan-jing.com/tpa3116-cla...-board-50w-50w
	0