** Customer Service **

[sakirider]

This is example of excellent customer service from the manufacturer. Do you think Ma Kawi is capable of providing this type of service other than the standard reply, "it is normal?"

We don't usually like to re-post recall notices here at MD, as they affect every manufacturer and don't necessarily reflect on the quality of their products, but some are remarkable and important enough to comment upon. For instance, in a recall that is expected to begin on or about December 14, 2009, Harley-Davidson announced it was recalling approximately 111,569 of its 2009 and 2010 Touring models, including CVO Touring and Trike models. According to the report, the front fuel tank mounts may distort in a crash, causing the tank to leak and possibly catch fire or explode. H-D dealers will install braces to the mounts to keep that from happening.

Given H-D's current financial woes, it's nice to see the MoCo taking care of its customers. Of course, you could say it's DOT that's making them do it, or perhaps the lawyers, but considering the expense of retro-fitting 111,000 motorcycles to prevent what is an unusual occurrence, this seems like a case of above and beyond. If you believe you may have an affected model, call you local H-D dealer (have your VIN handy) or call Harley's hotline: 414/343-4056.