Warranty and synthetic oil

rustyknight · 05-11-2010, 05:27 PM

Just got back from stealership. Took bike in for inspection. Service guy (manager) told me they had a 1600 classic top end taken apart in the shop but MaKaw won't warrantee it because the guy was using synthetic oil. They say it runs down out of top end. I told him no way, didn't believe it for a minute. So is he trying to spin me a yarn? Or is corporate taking this poor guy for a ride? Or is this for real? ??? Thots?

cactusjack · 05-11-2010, 05:42 PM

Unless Kawasaki states that synthetic oil is approved for use in the engine, this is a legitimate out for them. I don't buy the story either, but the owner of the bike has no leg to stand on.

landman · 05-11-2010, 06:29 PM

something doesn't sound right here. ???

**krash** · 05-11-2010, 06:31 PM

Then why does my kawi dealer offer synthetic oil? ???

http://newproductlaunch.kawasaki.com...s/Default.aspx

Maybe cause he did not get his oil from the stealer... er dealer

**ringadingh** · 05-11-2010, 06:34 PM

It doesn't sound right to me either, I call the oil company and explain the situation to them.

dantama · 05-11-2010, 06:48 PM

If it were true, I'd just change my oil to dino oil before heading in for the repair.

skiman · 05-11-2010, 08:24 PM

I wonder if he was running a fuel controller and had it too rich which will kill the valve guides and cause the engine to loose compression

cactusjack · 05-11-2010, 08:34 PM

Quote:

Originally Posted by Krash

Then why does my kawi dealer offer synthetic oil? ???

http://newproductlaunch.kawasaki.com...s/Default.aspx

Maybe cause he did not get his oil from the stealer... er dealer

I dunno. For the Ninjas, maybe? I was just saying unless it states that synthetic oil is approved by Kaw for use in our engines, they have him by the short hairs. I don't know if the manual states anything about synthetic oil or not. It doesn't matter to me, my warranty is up.

skiman · 05-11-2010, 10:29 PM

mine is an 02 and all it shows is the wt for temp and the API ratings

skiman · 05-11-2010, 10:42 PM

Quote:

Originally Posted by RustyKnight

Just got back from stealership. Took bike in for inspection. Service guy (manager) told me they had a 1600 classic top end taken apart in the shop but MaKaw won't warrantee it because the guy was using synthetic oil. They say it runs down out of top end. I told him no way, didn't believe it for a minute. So is he trying to spin me a yarn? Or is corporate taking this poor guy for a ride? Or is this for real? ??? Thots?

I did some checking and one should insist in writing on company letterhead a statement of no warranty with the oil you use as the reason for such action and inform the dealer you will be forwarding it to the oil maker.

cactusjack · 05-11-2010, 10:51 PM

Quote:

Originally Posted by skiman

Quote:

Originally Posted by RustyKnight

Just got back from stealership. Took bike in for inspection. Service guy (manager) told me they had a 1600 classic top end taken apart in the shop but MaKaw won't warrantee it because the guy was using synthetic oil. They say it runs down out of top end. I told him no way, didn't believe it for a minute. So is he trying to spin me a yarn? Or is corporate taking this poor guy for a ride? Or is this for real? ??? Thots?

I did some checking and one should insist in writing on company letterhead a statement of no warranty with the oil you use as the reason for such action and inform the dealer you will be forwarding it to the oil maker.

That's a good idea. Also, did the dealer sell and install this oil?

hammer · 05-11-2010, 10:52 PM

I don't get that at all. Get a lawyer to right up a simple statement of claim asking for written reasons for the denial of warranty.

http://www.kawasaki.ca/accessories/d...id=1856&mid=95 Isn't S4 full synthetic? If the oil meets the Kawai book requirements good luck for the dealer and Kawasaki.

If Kawasaki denies a claim on the basis of synthetic oil alone, we should all be wondering about where Kawai is going?

AlabamaNomadRider · 05-12-2010, 12:07 AM

I will have to talk with the service manager at the local dealership here and see if he knows anything. I know one thing and that is that they also sell the full synthetic oil.

**Jared** · 05-12-2010, 12:18 AM

Something is definitely not right.

bokobob · 05-12-2010, 05:59 AM

Cuppla things...main one is per other poster, Ma KAWA herself sells Synthetic oil under her own brand..case closed right there....but also, if somebody has synthetic oil in bike, how can anyone tell, short of lab testing, that it is synthetic and not dino?

If the oil rating meets or exceeds the mfr recommendation, then unless the owner manual or warranty say "you must not use sythetic (or blended?) oil" what's the beef from mfr..

my two centavos..

05-11-2010, 05:27 PM	#1
rustyknight Member Join Date: Dec 2009 Location: Downeast Maine Posts: 151	Warranty and synthetic oil Just got back from stealership. Took bike in for inspection. Service guy (manager) told me they had a 1600 classic top end taken apart in the shop but MaKaw won't warrantee it because the guy was using synthetic oil. They say it runs down out of top end. I told him no way, didn't believe it for a minute. So is he trying to spin me a yarn? Or is corporate taking this poor guy for a ride? Or is this for real? ??? Thots? __________________ Rusty Knight aka Willie Campbell 'Downeast' Maine, USA 2008 Nomad 1600 "Sea Bird" Blue & Silver Login or Register to Remove Ads
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05-11-2010, 05:42 PM	#2
cactusjack Mega-Contributor Join Date: Sep 2007 Location: Where it doesn't snow...ever! Posts: 21,926	Warranty and synthetic oil Unless Kawasaki states that synthetic oil is approved for use in the engine, this is a legitimate out for them. I don't buy the story either, but the owner of the bike has no leg to stand on. __________________ Scott "Cactusjack" Hanks VBA #00105 H.O.G. #4250060 2011 H-D Ultra Limited 103ci :: 2011 HD Electra Glide Ultra Limited w/Stage 1 :: Rallies: Mesquite '08\|Custer '09\|Cortez '10\|Crescent City '11\|Kanab '12\|Antlers '12\|Estes Park '13\|Antlers '13\|Orofino '14\|The Dalles '17
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05-11-2010, 06:29 PM	#3
landman Sr. Member Join Date: Aug 2008 Location: wheatland,wy. Posts: 3,642	Warranty and synthetic oil something doesn't sound right here. ??? __________________ bob wittman VBA # 745 COG #11621 wheatland,wy. rallies-custer 09,kalispell 10,crescent city 11,kanab 12,estes park 13,orifino 14.,red lodge 16 2015 ninja 1000 abs 2014 concourse 14 2012 concourse 14-sold 2011 vaquero-sold 2008 nomad-sold 2005 classic-sold
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05-11-2010, 06:31 PM	#4
krash Join Date: Mar 2010 Location: Sutton West Virginia Posts: 430	Warranty and synthetic oil Then why does my kawi dealer offer synthetic oil? ??? http://newproductlaunch.kawasaki.com...s/Default.aspx Maybe cause he did not get his oil from the stealer... er dealer __________________ Rick (Krash) Kestner Sutton, West Virginia VBA #01448 2008 Metallic Ocean Blue / Neutron Silver *the coolest colors*
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05-11-2010, 06:34 PM	#5
ringadingh Join Date: Aug 2007 Location: Newmarket Ontario Canada Posts: 35,387	Warranty and synthetic oil It doesn't sound right to me either, I call the oil company and explain the situation to them. __________________ 2002 Nomad aka Bountyhunter VBA #27 VROC #18951 Login or Register to Remove Ads
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05-11-2010, 06:48 PM	#6
dantama Join Date: Dec 2007 Location: Denver, CO Posts: 0	Warranty and synthetic oil If it were true, I'd just change my oil to dino oil before heading in for the repair.
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05-11-2010, 08:24 PM	#7
skiman Advanced Member Join Date: Feb 2010 Location: Nashville,NC Posts: 782	Warranty and synthetic oil I wonder if he was running a fuel controller and had it too rich which will kill the valve guides and cause the engine to loose compression __________________ 2002 Nomad 1500 FI 12" buckhorn apes Chuckster air kit Mustang seat and fender bib Avon Venom tires 2 right side Harley mufflers the quiet side. TFI fuel control Progressive 430 shocks 430-4213B (Best Mod to the bike I've made) Progressive fork springs (See Above) Kuryakyn grips A touch of chrome farkles Reckless fairing color match 2 tone paint. Kenwood deck with Polk 5 1/4" speakers. 2007 GSX1250 Stock for now
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05-11-2010, 10:29 PM	#9
skiman Advanced Member Join Date: Feb 2010 Location: Nashville,NC Posts: 782	Warranty and synthetic oil mine is an 02 and all it shows is the wt for temp and the API ratings __________________ 2002 Nomad 1500 FI 12" buckhorn apes Chuckster air kit Mustang seat and fender bib Avon Venom tires 2 right side Harley mufflers the quiet side. TFI fuel control Progressive 430 shocks 430-4213B (Best Mod to the bike I've made) Progressive fork springs (See Above) Kuryakyn grips A touch of chrome farkles Reckless fairing color match 2 tone paint. Kenwood deck with Polk 5 1/4" speakers. 2007 GSX1250 Stock for now
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05-11-2010, 10:52 PM	#12
hammer Sr. Member Join Date: Feb 2009 Posts: 1,329	Warranty and synthetic oil I don't get that at all. Get a lawyer to right up a simple statement of claim asking for written reasons for the denial of warranty. http://www.kawasaki.ca/accessories/d...id=1856&mid=95 Isn't S4 full synthetic? If the oil meets the Kawai book requirements good luck for the dealer and Kawasaki. If Kawasaki denies a claim on the basis of synthetic oil alone, we should all be wondering about where Kawai is going? __________________ Hammer aka CrocHammer KawaNow#00988, VROC#26389, VR#2202 Abbotsford, BC, Canada 2006 Black Nomad
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05-12-2010, 12:07 AM	#13
AlabamaNomadRider Sr. Contributor Join Date: Jul 2009 Location: Boaz, Alabama Posts: 13,742	Warranty and synthetic oil I will have to talk with the service manager at the local dealership here and see if he knows anything. I know one thing and that is that they also sell the full synthetic oil. __________________ Gene Cross, Jr. Boaz, Alabama KawaNOW/VBA #1181
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05-12-2010, 12:18 AM	#14
Jared Join Date: Mar 2009 Location: Greeley, Colorado Posts: 6,772	Warranty and synthetic oil Something is definitely not right. __________________ Jared VBA #1051 (Former President)
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05-12-2010, 05:59 AM	#15
bokobob Member Join Date: Jul 2009 Location: Gastonia, NC Posts: 294	Warranty and synthetic oil Cuppla things...main one is per other poster, Ma KAWA herself sells Synthetic oil under her own brand..case closed right there....but also, if somebody has synthetic oil in bike, how can anyone tell, short of lab testing, that it is synthetic and not dino? If the oil rating meets or exceeds the mfr recommendation, then unless the owner manual or warranty say "you must not use sythetic (or blended?) oil" what's the beef from mfr.. my two centavos.. __________________ Old Bob, a 1936 Model 2007 Nomad...Sold....too heavy for me :-( 1994 Honda Magna V4...Geezer sized :-)
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