Seth Laam?

**BigRed** · 09-05-2014, 08:38 AM

Has anyone here done business and been able to get in touch with Seth Laam from LAAM Custom Seats? I spoke with him three weeks ago and then sent him my seat for a possible rework. Since my seat falls outside of what he normally does I've been curious to hear his feedback and whether he might be able to help me out. I've left him a couple of voice mails and sent him a message via Facebook with zero response. Is this his standard SOP? I understand that he is a one-man show and is probably busy but come on.

landman · 09-05-2014, 09:37 PM

this is his standard SOP,at least according to what I read on the concourse owners forum.the good news is that he does nice work.

**HwyRider** · 09-05-2014, 10:02 PM

Must be just your seat. From his facebook page.

General Information
Most people who own a custom seat have done their research before jumping into this major purchase. Every one of our customers will stand behind us in saying we go above and beyond to make our customers feel safe when dealing with our company. We return ALL of our phone calls and emails within a timely manner, without exception.

**BigRed** · 09-05-2014, 10:11 PM

Thanks. I found his cell phone number so I will try to take that route.

**BigRed** · 09-05-2014, 10:12 PM

Quote:

Originally Posted by HwyRider

Must be just your seat. From his facebook page.

Must be

It's cursed. I should have just sold it to Joe.

ponch · 09-05-2014, 11:05 PM

Quote:

Originally Posted by BigRed

Has anyone here done business and been able to get in touch with Seth Laam from LAAM Custom Seats? I spoke with him three weeks ago and then sent him my seat for a possible rework. Since my seat falls outside of what he normally does I've been curious to hear his feedback and whether he might be able to help me out. I've left him a couple of voice mails and sent him a message via Facebook with zero response. Is this his standard SOP? I understand that he is a one-man show and is probably busy but come on.

I'm sad to hear this. Seems he takes after his previous employer Rick Mayer, who screwed up major league to the extent he can't advertise in the BMWMOA magazine. I don't understand these guys.

**HwyRider** · 09-06-2014, 12:13 AM

Quote:

Originally Posted by BigRed

Must be

It's cursed. I should have just sold it to Joe.

You still may get the chance if he can't do anything with it.

Calldavid · 09-06-2014, 08:33 AM

I had him redo my seats and things went pretty smooth. He is slow to respond but no worse than other major companies. As mentioned, fortunately he does really good work.

dmyers · 09-06-2014, 10:59 PM

Seth has done both my vaquero seat and KLR seat
The work is first rate and worth every penny
The bad news is he is vary hard to get a hold of sometimes
Both times I sent him a spare seat so no mater how long he took I would still be able to ride
I would recommend finding a seat other than the one on your bike to send him

**HwyRider** · 09-08-2014, 05:11 PM

Any word on your seat yet?

cactusjack · 09-08-2014, 07:42 PM

I don't have much patience with people who offer a product or a service and then you want to purchase their product or service and you can't get in touch with them or you pay them money and they ignore you. I don't care of this guy is the Leonardo Da Vinci of motorcycle seats, I wouldn't do business with him based on what I've read. Maybe that's just me, but customer service is very important.

**BigRed** · 09-08-2014, 08:20 PM

I sent Seth a text message and he replied in a matter of minutes. I guess it pays to have the direct number.

The seat will be shipping back to me in the next day or two. At this point I don't know what, if anything, was done to it.

ponch · 09-08-2014, 09:00 PM

Quote:

Originally Posted by cactusjack

I don't have much patience with people who offer a product or a service and then you want to purchase their product or service and you can't get in touch with them or you pay them money and they ignore you. I don't care of this guy is the Leonardo Da Vinci of motorcycle seats, I wouldn't do business with him based on what I've read. Maybe that's just me, but customer service is very important.

I see this a lot with people in different artisan trades. I bet a lot are Myers-Briggs ISTPs. Great at what they do, but not good at people skills. They need a face on the business that does the customer side of the work and stay in the shop. A lot of these types drink too. Seen it way to often to count. The guy he trained with and worked for was a lot worse. A total flake. In this case he needs someone to handle the customers and stay in the shop.

**HwyRider** · 09-08-2014, 09:21 PM

Quote:

Originally Posted by BigRed

I sent Seth a text message and he replied in a matter of minutes. I guess it pays to have the direct number.

The seat will be shipping back to me in the next day or two. At this point I don't know what, if anything, was done to it.

If he didn't do anything Joe is still in the market.

09-05-2014, 08:38 AM	#1
BigRed Join Date: Jul 2013 Location: Central Massachusetts Posts: 765	Seth Laam? Has anyone here done business and been able to get in touch with Seth Laam from LAAM Custom Seats? I spoke with him three weeks ago and then sent him my seat for a possible rework. Since my seat falls outside of what he normally does I've been curious to hear his feedback and whether he might be able to help me out. I've left him a couple of voice mails and sent him a message via Facebook with zero response. Is this his standard SOP? I understand that he is a one-man show and is probably busy but come on. __________________ VBA #02996 2008 Kawasaki Vulcan 1600 Nomad Login or Register to Remove Ads
	0

09-05-2014, 09:37 PM	#2
landman Sr. Member Join Date: Aug 2008 Location: wheatland,wy. Posts: 3,642	this is his standard SOP,at least according to what I read on the concourse owners forum.the good news is that he does nice work. __________________ bob wittman VBA # 745 COG #11621 wheatland,wy. rallies-custer 09,kalispell 10,crescent city 11,kanab 12,estes park 13,orifino 14.,red lodge 16 2015 ninja 1000 abs 2014 concourse 14 2012 concourse 14-sold 2011 vaquero-sold 2008 nomad-sold 2005 classic-sold
	0

09-05-2014, 10:02 PM	#3
HwyRider Join Date: Jun 2013 Location: South Shore, MA Posts: 4,629	Must be just your seat. From his facebook page. General Information Most people who own a custom seat have done their research before jumping into this major purchase. Every one of our customers will stand behind us in saying we go above and beyond to make our customers feel safe when dealing with our company. We return ALL of our phone calls and emails within a timely manner, without exception. __________________ VBA # 02424 VROC # 35971 2010 Nomad 1700 Metallic Diablo Black/Metallic Titanium
	0

09-05-2014, 10:11 PM	#4
BigRed Join Date: Jul 2013 Location: Central Massachusetts Posts: 765	Thanks. I found his cell phone number so I will try to take that route. __________________ VBA #02996 2008 Kawasaki Vulcan 1600 Nomad
	0

09-06-2014, 08:33 AM	#8
Calldavid Member Join Date: Nov 2012 Location: Canton, GA Posts: 58	I had him redo my seats and things went pretty smooth. He is slow to respond but no worse than other major companies. As mentioned, fortunately he does really good work. __________________ 03 Nomad 1500fi
	0

09-06-2014, 10:59 PM	#9
dmyers Sr. Member Join Date: Jan 2012 Location: springfield Mo Posts: 1,310	Seth has done both my vaquero seat and KLR seat The work is first rate and worth every penny The bad news is he is vary hard to get a hold of sometimes Both times I sent him a spare seat so no mater how long he took I would still be able to ride I would recommend finding a seat other than the one on your bike to send him __________________ Don Myers 2012 green vaquero custom bars V&H pro pipe FI2000 custom intake work in progress
	0

09-08-2014, 05:11 PM	#10
HwyRider Join Date: Jun 2013 Location: South Shore, MA Posts: 4,629	Any word on your seat yet? __________________ VBA # 02424 VROC # 35971 2010 Nomad 1700 Metallic Diablo Black/Metallic Titanium
	0

09-08-2014, 07:42 PM	#11
cactusjack Mega-Contributor Join Date: Sep 2007 Location: Where it doesn't snow...ever! Posts: 21,926	I don't have much patience with people who offer a product or a service and then you want to purchase their product or service and you can't get in touch with them or you pay them money and they ignore you. I don't care of this guy is the Leonardo Da Vinci of motorcycle seats, I wouldn't do business with him based on what I've read. Maybe that's just me, but customer service is very important. __________________ Scott "Cactusjack" Hanks VBA #00105 H.O.G. #4250060 2011 H-D Ultra Limited 103ci :: 2011 HD Electra Glide Ultra Limited w/Stage 1 :: Rallies: Mesquite '08\|Custer '09\|Cortez '10\|Crescent City '11\|Kanab '12\|Antlers '12\|Estes Park '13\|Antlers '13\|Orofino '14\|The Dalles '17
	0

09-08-2014, 08:20 PM	#12
BigRed Join Date: Jul 2013 Location: Central Massachusetts Posts: 765	I sent Seth a text message and he replied in a matter of minutes. I guess it pays to have the direct number. The seat will be shipping back to me in the next day or two. At this point I don't know what, if anything, was done to it. __________________ VBA #02996 2008 Kawasaki Vulcan 1600 Nomad Last edited by BigRed; 09-08-2014 at 08:49 PM.
	0